What Our Clients Say
Everything we do is centred on empowering people to build confidence, develop new skills, and achieve meaningful outcomes. Whether through our training programmes, PA support services, or inclusive social groups, we're committed to providing high-quality, person-centred support that makes a genuine difference in people's lives.
Our training equips individuals and organisations with practical knowledge and confidence they can apply every day. Our PA support helps people live more independently while achieving their personal goals, and our social groups create welcoming spaces where friendships, confidence, and a sense of belonging can flourish.
The testimonials below reflect the experiences of the individuals, families, and organisations we've had the privilege to support. We're incredibly proud of the positive impact our services have made and grateful to everyone who has shared their feedback.
We hope their stories give you a genuine insight into the care, dedication, and passion that underpin everything we do.
"Sophie and Varrell are amazing trainers. This is the most valuable training I have ever participated in. I will be putting this knowledge and skills into practice immediately. This course should be part of our induction and completed within the first few weeks prior to job coaching as it is extremely valuable. I really enjoyed teaching the learner to build the bike brake. It was very evident that the TSI method works."
Olivia Hicks, Mencap
"After the TSI course I feel more equipped to go out and support the learners in their placements and understand when they need the extra assistance, to then provide it"
Rose Sambou, Mencap
"Was a recent participant on a Neurodiversity awareness course provided by Supporting Minds. Was very informative would highly recommend for businesses or anyone wanting knowledge"
Matt Gibson
"The TSI course was very detailed and thorough with a great mixture of theory and practical.
There was so much about the course that is impactful- that will change the way I work.
In person training was excellent, it was nice meeting other Mencap Staff. "
Becky Todd, Mencap
"I attended a Well being training session delivered to Mencap by Sophie.
It was excellent training, very informative, relaxed atmosphere with a varied method of delivery. Sophie was very knowledgeable, evidenced empathy and a genuine desire to engage with us as attendees.
I would highly recommend the training"
Jacqui Davies , Mencap Training Academy
"TSI course was a very engaging course, with lost of useful information for my job coaching role. I especially enjoy the experimental/practical element of the course, with the opportunity to apply my learning with consultant learners. I feel that i now have more information/tools going into my job coaching tole. Thankyou!"
Oasis - Job coach , Mencap
"Presented concepts in a clear and easy-to-understand way - very well
Maintained my interest throughout the duration of the event - very well
knowledgeable about the topic - very well
Thoroughly answered questions from participants - very well.
I found valuable learning in general what neurodiversity is because I didn’t have an idea."
Steve T , The Lyme's Trust
"A very informative session about mental health. I learnt a lot about how I can help myself and others."
Jack (Supported Intern), Mencap Training Academy
"I really enjoyed the TSI course. It will be fantastic to support my interns in a different way. I know realise that i speak too much and it isn't needed when supporting. I will adapt my teaching method." (job coach)
Sarah McCann, Hereward College
"This course really helped me. I Know now where to find help and how to notice signs if I am not feeling myself. I know how to use my tool kit to support myself thanks to Sophie."
Katelyn (Supported Intern), Mencap
"20+ years of experience working with people who are neurodiverse. Patient, understanding but most of all knows from experience what she is talking about! Support and feedback is honest and Sophie will go above and beyond to support. Her passion is to make the world a better place for anyone is neurodiverse"
Jacqui Davies , Mencap
"I really enjoyed this course, what I enjoyed most was the interactive nature of the delivery"
Edith, Mencap
"It was a great course and it was good to know about the training and awareness of mental health."
Victoria (Supported Intern), Mencap
"I really enjoyed the TSI course, Sophie was great, she really made everything easy to understand and then how to use this going forward and put it into practice with learners.
I enjoyed the bike brake task, this makes you realise how much verbally i explain to learners when not talking to much is more effective. Thankyou"
Joelene Cole, Hereward College
"A great afternoon's Training that was very informative about mental health."
Thomas (Supported Intern), Mencap Training Academy
"The TSI learning was engaging and very informative and I was provided with the tools and information to implement in the job."
Karen Gill , Hereward College
"So worried about my son having no social life because he's Autistic and now he has one with supporting minds. So glad we found this group and he is always looking forward to the next session. The ladies who run Supporting minds are lovely and I am really thankful for what they are doing to help Autistic people gain confidence and have fun in a sociable and safe setting ❤️"
Tracey Ball , Parent of Social Group Participant
"Learning new skills with Sophie and how to apply them to my role and the teaching strategies and instructional power were all very useful, these can be applied to my role. I enjoyed the teaching styles of an instructor. The practical activities within the course were excellent and I feel I have learnt alot."
Keriel Stewart , Mencap
"I have 30 years of experience in LD & Acquired Brain Injury (ABI). All has involved new learning and relearning after an ABI. My practice as the manager, would have been immensely improved by this further knowledge of TSI. My coaching going forward will be more considered, analytical and meaningful. I will share my knowledge from the training with the managers at placements and the learners to prove progress. I found practicing teaching, support and encouragement in a mainly non verbal way, extremely thought provoking, Many Many Thanks to Sophie :)"
Jayne Brand, Hereward College
"Hi my name is Jess I go to supporting mind.
This group is very friendly and supportive they do a range of things like crafts, games and sometimes different food nights.👩🎨🎱🃏
They have fidget toys aswell to help with stress and improve focus.😁
Also supply hot and cold drinks for a small fee.☕️🥤"
Jess Bywater , Social Group Participant
"I really enjoyed this training and getting out of my comfort zone and learning a new skill and then teaching it to others."
Lauren Sarjantson, Hereward College
"We had a highly enjoyable afternoon with an excellent trainer. Sophie demonstrated exceptional skill in engaging our interns, encouraging them to prioritise their wellbeing and explore innovative ways to support both themselves and others. She listened attentively and non-judgmentally, inspiring them to try new approaches to maintaining their wellbeing.
Sophie’s evident passion and willingness to share personal experiences demonstrated her genuine relatability to each intern."
Anna-Lee Savvides, Mencap
"The course was informative and engaging. Th teaching strategies and analysis tools provided was great, as it would be useful to use in both placement and classroom. I enjoyed doing the practical activities and learning how to make bike brakes, I feel confident going into placement and supporting learners in certain tasks after completing TSI training."
Huda Yusif, Mencap
"Sophie’s Challenging Behaviour & Inappropriate/Sexualised Behaviour training.
I found the session really useful and thought-provoking. It gave me a lot to reflect on, particularly around how the environment can influence and trigger behaviour. I’ve already started thinking more critically about how we can adapt environments to better support our interns.
Sophie delivered the training clearly and in a way that was easy to relate to practice, which made it especially valuable."
Colin Robinson , Mencap
"The TSI course was very detailed and thorough with a great mixture of theory and practical.
There was so much about the course that was impactful, this will change the way I work in the future."
TSI course participant - Anonymous , Mencap
"I just wanted to thank you for the wellbeing session, as someone who is currently struggling with their mental health, I found it really reassuring to know I wasn't alone. You made it really relatable so people could feel understood but kept it realistic. I felt you explained wellbeing in a way which was easier for us to understand and gave us some good tips on what we can do to make things a little better. Thank you again!"
Rachel Harris, Mencap - Mental health & Wellbeing Training
"Sophie and the rest of team are so friendly and clearly very experienced it's such a great group all so welcoming"
Frankie Shaw , Parent of Social group user